FAQ

Below we will answer the most frequently asked questions, give information on tee and tumblers we use and how to care for items. 🍂

Turn Around Time

Processing Times will vary depending on open orders and time of the year. Please check the top of the website or join our  Facebook Group to always be in the know of processing times.

Custom Orders

We do take custom orders and have listings in each section for those. If you need any help or have questions around custom orders please feel free to email us at 

naturalkreation2015@gmail.com

Add Ons

We currently do no offer the option to add on to an open order. A new order must be placed and it will be put in the line up of orders to be completed.

Tumbler Care Instructions

All tumblers are handmade with love and may have slight imperfections. Handle all tumblers with care.
  • HAND WASH ONLY
  • No Extreme Heat or Cold Temps.
  • Do Not Microwave
  • Do Not Soak

How To Contact Us

You can send us a message directly through chat here on the website. You can email us at naturalkreation2015@gmail.com

Rush Orders

We do not offer the option of rush orders.

Drop Shipping

We offer drop shipping on all orders. Make sure to change the shipping address to your customers information and leave us a note at check with the words "Drop Ship".

Tracking Orders

Updates are given in the group each week to give you the most accurate update on where your order located through out the process. 
Once your order has shipped you can log back into your account (you must create an account before check out) and view your orders and find your tracking info.

Business Hours

Monday - Friday 

8:30am - 5pm EST

We are not required to respond to any form of communication outside of these hours.